Refund policy

Return Policy

Can I return a product?
Yes, you can return your order within 14 days of receiving it.

What are the return conditions?

• The product must be unused and in its original packaging.
• The customer is responsible for return shipping costs unless the product is defective or incorrect.

How do I return a product?
Please contact us at info@janeruejewelry.com with your order number. We will provide return instructions.

How and when will I receive my refund?
Once we receive the returned product and confirm its condition, your refund will be processed within 7–10 business days via the original payment method.